Terms and Conditions
Please read and understand the following terms and conditions before placing an order.
1. USER REGISTRATION, PASSWORD AND SECURITY
1.1 For the first-time order, you must
a.) Agree this terms and conditions
b.) Register in advance and login in to enjoy the service
1.2 You will be asked to provide personally identifiable information including, (not compulsory), your name, gender, contact information, e-mail address ("concluded as Information as follow"). You must ensure that the Information you provide is accurate, true, update and complete. All Information you provided to us will be collected and will be used for the purposes of collecting data for identity ratification, keep updating you our latest products and services, maintaining contact lists for correspondence, compiling aggregate statistics on website usage, processing your purchase orders and rendering services such as warranty and after sales services.
1.3 If you provide incorrect or misleading information which causes any loss to our company, we reserve the right to terminate your registration or take legal action against you.
1.4 Please keep your password safe and ensure that it cannot be easily figured out by a third party. We do not responsible in case of any loss due to losing the password.
2. PAYMENT
2.1 The amount charged to you will be the total sum of the merchandise plus the shipping charges.
2.2 We accept payment by Deposit Transfer and Visa or Master Credit Card (Paydollar) only. For more details regarding credit card payment, please visit Paydollar official website.
2.3 We accept payment by credit card only when the total amount of order is less than HK$7,800 / US$1,000. On the other hand, we accept payment by deposit transfer when the total amounts of order exceed HK$7,800 / US$1,000. You have to email the TT Slip to yphub@ypt.com.hk as a proof of payment confirmation.
2.4 Delivery only occurs after confirmation of full payment.
2.5 Beside ordering online, you can contact our Customer Services team via email at yphub@ypt.com.hk
2.6 All payment is made in HK / US dollar.
3. ORDERING NOTIFICATION
3.1 Even though the item showed is “Have Stock” at the time when it was added to the shopping cart, It is possible to have payment failure due to the lead time of checkout. We will try keeping stable stock to fulfill your need.
3.2 As stock information is not operating in “Real-time” basis. Even you have received the mail of “Transaction competed”, there may be instances where stock of partial order has been run out. We will notice you immediately and discuss the delivery arrangement.
3.3 In case of any problems which may cause by delivery delay, you may cancel that order. For details please contact our Customer Services team via email at yphub@ypt.com.hk
3.4 In the event that delivery could not be completed due to an error in your data entry, we will bear no responsibility. If you would like to have the order re-shipping to the correct address, then we will ask you to pay the actual, full price of the shipping costs.
3.5 Once the order has been confirmed, order contents and the shipping address information cannot be changed.
3.6 We ask that you please investigate the rules and regulations regarding importing into their country, including goods restricted for import, before placing an order. In the unlikely event that an ordered item is not allowed for import into your country, we cannot accept responsibility for the item. We will provide neither refunds nor exchanges to you for the item or cost of delivery.
3.7 We reserve the right to consolidate multiple orders as one delivery orders if there are sharing the same delivery address.
3.8 In case of any dispute, YP Hub' determination shall be final.
4. DELIVERY FEE AND ARRANGEMENT (FOR HK ORDERS ONLY)
4.1 Free delivery service for single order >= HK$600 or else additional HK$100 will be incurred as delivery fee.
4.2 After confirmation of the orders, goods will be delivered within 2-5 working days (except public holidays, Sundays and Saturdays). Any delay caused by stock, product category or orders overload.
4.2 Delivery service is only available on Hong Kong Island, Kowloon, New Territories (Far district such as Lantau Island, Airport and Outer Islands etc will incurred extra handling fee.)
4.3 Delivery is arranged on Mondays to Fridays, but not include on Saturdays, Sundays and Public holidays.
4.4 If delivery is delayed, postponed or cancelled due to traffic jams, poor weather, district limitation or other uncontrollable factors, we shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of YP Hub or not.
5. CUSTOMS DUTIES AND EXPORT CERTIFICATION (FOR OVERSEAS ORDERS ONLY)
5.1 Orders may be subject to import tax, value-added tax, customs handling fees, and/or postal fees in some countries or regions. In this case, you (or the recipient) should be responsible for the payment of for any such taxes or fees. We are not liaise to these expenses or charges.
5.2 In the event that the delivery of an order is delayed due to customs clearance, we will bear no responsibility for it.
5.3 We will not issue any certificate of export documents, such as certificate of country of origin, or visas…etc.
6. OTHERS
6.1 Members should immediately amend personal details if there are any changes in your registered information with us, such as name and address details, if incurred.
6.2 We may terminate your account in an unwanted situation if arises. In this case, original purchase contract already in effect will be continued.
6.3 We will not bear responsible for any damages incurred except for those resulting from the purchase contract between you and us.
6.4 Any problems that may arise between you and us in connection with the sale of merchandise should be subject to the jurisdiction under relevant HKSAR law.
Where this is disclaimer between the languages, the Chinese version is the governing version and shall prevail whenever there is a discrepancy between the two versions.