Refund Policy

In order to provide better services, all Goods can enjoy the refund guarantees through our online shopping system. However, you should follow the policies as below:

GOODS REFUND CONDITIONS
1.  Delivery Delay
2.  Goods are out of stock or discontinued

REFUND PROCESS
1.  We will contact you through email first.
2.  All the refund arrangements will be made through the original payment method.
      • Foreign users or buyers should notice there may be differences in the total amount of refund due to exchange rate differences.
      • We will not bear the loss for it during the refund process. 
      • PayDollar may take a month for the refund procedures.

IMPORTANT
1.  All goods purchased at YP Hub cannot be returned or exchanged.
2.  If you have any queries, you are welcome to contact our customer services team via email at yphub@ypt.com.hk or via phone call at (852) 2723 2168 (Monday to Friday: 09:00-17:30) during the office hours.
3.  In case of any dispute, YPT's determination shall be final.